Satisfaction Guarantee:

 
Every shipment from the Calgary Cigar Company is guaranteed to arrive at your shipping address in good condition.  Your order will require a signature verification of receipt.  In the unlikely event that your order does not arrive, we will replace your order free of charge.

The authentic Cuban Cigars and accessories ordered from the Calgary Cigar Company are guaranteed to arrive in good condition.  If you are unsatisfied with the condition of your product, please contact us toll-free at 1-888-712-4427 or by e-mail at contactus@calgarycigar.com within seven days of delivery.

I - To provide perfectly maintained cigars, stored at ideal
temperature and humidity.
 
II - To accept only the best product in Canada by hand picking and
inspecting every box that enters our store.
 
III - To offer the largest exclusive selection of Cuban cigars in Canada.
 
IV - To uphold the most knowledgeable Cigar Aficionado team in Canada. 
Do you have a cigar question? Try to stump us.
 
V - To meet and exceed your expectations of what an extraordinary cigar
should be.  Describe your favorite flavor profile and we will find you
the perfect match, that even the most discerning
connoisseur couldn't help but love.

Authenticity - Approved Canadian Retailer for Habanos SA:
 
We purchase all of our authentic Cuban products from either Havana House or one of its approved wholesalers.  Havana House Cigar & Tobacco Merchants Limited is the exclusive importer and distributor of authentic Cuban cigars in Canada as per Habanos SA.